Returns & Exchanges

At Electrum Tattoo Wholesale & Supply, we stand by the quality of our professional products and offer a 30-day return window for unused, unopened equipment and supplies. Please note that for safety and hygiene reasons, certain items like pigments and needles cannot be returned once the sterile packaging is compromised.

Return Process

• 1.
  Request Authorization

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original manufacturer packaging, ensuring all seals are intact and the RMA number is clearly marked on the outside.

• 3.
  Ship to Electrum

  Send your package using a trackable shipping method to our distribution center; customers are responsible for return shipping costs unless the item is defective.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the items for resale quality, your refund or store credit will be processed within 5-7 business days.