Frequently Asked Questions
Everything you need to know about your professional tattoo supply order.
How long does shipping typically take?
We process most orders within 24 hours. Domestic shipping typically takes 2-5 business days, while international shipping varies based on the destination and customs processing.
What is your return policy on tattoo ink and needles?
For safety and hygiene reasons, we cannot accept returns on opened or used tattoo ink, needles, or cartridges. Unopened items in original packaging can be returned within 30 days of purchase.
Do you offer wholesale pricing for professional studios?
Yes, we offer tiered wholesale pricing for licensed professionals and studios. Please create an account and submit your professional credentials to access bulk discounts.
Are Electrum products vegan-friendly?
Many of our Electrum-branded products, including our world-famous stencil primers and process butters, are formulated to be 100% vegan and cruelty-free.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Shop Pay for a faster checkout.
How can I track my order?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.